SUPPORT
FWD TV SUBSCRIPTION MEMBERS
Welcome to FWD TV Support. We’re here to make sure your streaming experience is smooth, seamless and uninterrupted.
Whether you need help with your subscription, streaming issues, billing or account access — We’ve got you covered.
Account & Login Support
Having trouble signing in?
Make sure you’re using the correct email address associated with your subscription.
Click “Forgot Password” on the login screen to reset your password.
Check your Spam folder for reset emails.
If you're still having issues, contact us by completing the Support Form.
Subscription & Billing
Manage Your Subscription
You can manage your subscription directly from:
*Roku
*Amazon Firestick TV
*Apple TV
*Mobile App (iOS | Android)
*Web App at FWDTV.com
Common Billing Questions
Why was I charged?
FWD TV subscriptions automatically renew monthly or annually based on your selected plan.
How do I cancel?
Subscriptions must be canceled through the platform you originally subscribed on (App Store | Roku | Fire TV | etc).
When will I lose access after canceling?
You will continue to have access through the end of your current billing period.
Streaming & Playback Issues
If you're experiencing buffering or playback problems:
✔ Check your internet connection (Minimum 10 Mbps Recommended)
✔ Restart your device
✔ Close and reopen the FWD TV app
✔ Update the app to the latest version
✔ Clear cache (If Applicable on your device)
Still having trouble?
Complete the Support Form
FWD TV is available on:
*Roku
*Amazon Fire TV
*Apple TV
*iOS & Android Devices
*Web App
For best performance, ensure your device software is up to date.
Content Questions
Looking for a specific show, movie or series?
We’re constantly expanding our content library including:
*Docuseries
*Movies
*Reality TV
*Podcasts
*Live Broadcast Specials
*Exclusive Digital Programming
If something you watched is no longer available, it may have reached the end of its licensing window.
Have a content request?
Complete the form & let us know about your content request.
Refund Policy
FWD TV is a FREE subscription through third-party platforms (App Store | Roku | Amazon | etc).
Refunds must be requested directly through the platform where the subscription was purchased.
FWD TV does not directly process subscription payments.
Privacy & Security
We respect your privacy.
To learn how your information is collected and protected, please review our Privacy Policy.
If you suspect unauthorized activity on your account, contact us immediately.
Contact Support
If you didn’t find your answer here, we’re ready to help.
Complete the Support Form.
Response Time: 24–48 business hours
Our Commitment
FWD TV is built to deliver premium, culture-forward content.
We appreciate your subscription and your support in helping us move the culture forward.
Streaming Forward (FWD).
